Wednesday, May 20, 2009

Faulu Kenya Career Opportunities

Faulu Kenya, a dynamic Christian organization within the Finance Sector has been and continues to experience tremendous business growth.

As a result, some exciting and challenging positions have become available.

We are seeking high caliber professionals to fill the following positions;

Senior Branch Operations Managers

Reporting to the Head of Banking Operations, Banking Operations and ICT Department, the Senior Branch Operations Manager will manage Regional Branch operations.

Key responsibilities
  • Provide leadership, direction and pace to the Regional Branch Operations teams
  • Manage operational risk for the regional branches.
  • Proactive management of costs for the region.
  • Build customer loyalty and retain existing customers by maintaining high standards of customer service delivery.
Qualifications and Experience
  • University Degree.
  • Additional Professional qualification in Banking or Accounting preferred.
  • 5-7 years of service in a Banking Operations management role with a reputable Financial Institution.
  • An understanding of Bank operations procedures relating to Cash, Cheques, Cards and Loan Products.
  • Ability to communicate effectively.
Operational Excellence Manager

Reporting to the General Manager Banking Operations and ICT, Banking Operations and ICT Department, the Operations Excellence Manager will manage Operations Risk for Banking Operations

Key responsibilities
  • Creation and Management of an Operational Risk management program
  • Processes review and re-engineering
  • Creation and management of a Fraud monitoring program
  • Creation and management of a KYC and AMI monitoring process
  • Training staff on Operational Risk and Excellence
Qualifications and Experience
  • University Degree.
  • Additional professional qualification in banking or accounting preferred
  • 3-5 years of service in a Banking Operations Supervisory role a reputable Financial Institution.
  • An understanding of Bank operations procedures Relating to Cash, Cheques, Card and Loan Products
  • Ability to communicate effectively.
Central Operations Manager

Reporting to the Head of Banking Operations, Banking Operations and ICT Department, the Central Operations Manager will be responsible for the management of tke Central Processing Center.

Key responsibilities
  • Management of all Centralized transaction processes with a view of delivering efficient services to Clients, branches and other departments while ensuring compliance of controls and set standards. Products include: Loans, Cheques, Standing Orders and Funds Transfers.
  • Determination and planning for the departmental resources.
  • Review and supervise daily processing workloads
  • Review and authorize processed transactions for completeness and accuracy
  • Preparation of Management reports
Qualifications and Experience
  • University Degree.
  • Additional Professional qualification in Banking or Accounting preferred.
  • 3-5 years experience in a Banking Operations management role in a reputable Financial Institution.
  • An understanding Bank operations procedures relating to Cash, Cheques, Loans and Funds Transfer Products.
Desired attributes: Attention to detail, Ability to prioritize, Speed and accuracy, Ability to handle pressure, Ability to communicate effectively, a team player.

Manager - Alternative Channels

Reporting to the Head of Banking Operations, Banking Operations and ICT Department,, the Manager - Alternative Channels will provide leadership, direction and pace to the Agency Teams

Key responsibilities

Agency Teams management:
  • Provide leadership, direction and pace to the Agency Teams
Management of Alternative Channels including but not limited to:
  • Agencies Management
  • Third Party Agency Management
  • Mobile Units Management
  • Risk Management in relation to Alternative Channels
  • Cash Management Logistics and Trend Analysis
  • KYC & AMI monitoring
  • Automated Channels sign ups and management
Qualifications and Experience
  • University Degree.
  • Additional Professional qualification in Banking or Accounting preferred
  • 3-5 years of service in a Banking Operations Management role in o reputable Financial Institution.
  • Previous experience in Alternative Channels Management is desirable
  • An understanding of Bank operations procedures relating to Cash, Cheques, Cards and Loan Products.
Desired attributes: Ability to communicate effectively and Ability to lead a team

Branch Operations Managers

Reporting to the Senior Branch Operations Manager, Banking Operations and ICT Department, the Branch Operations Manager will provide leadership, direction and pace to the branch operations team.

Key responsibilities
  • Manage Branch Operations Staff and processes
  • Cash management for the branch to ensure profitability in cash services
  • Maintain high Service Delivery Standards
  • Manage operational and branch risks.
  • General Office Administration
Qualifications and Experience
  • University degree
  • Additional professional qualification in Banking or accounting
  • 3-5 years service in banking operations supervisory role in a reputable financial institution
  • An understanding of banking operations procedures relating to Cash, Cheques, Cards and loan products
  • Ability to prioritize and attention to detail
  • Ability to communicate effectively and lead a team.
Customer Service Manager

Reporting to the Head of Banking Operations, Banking Operations and ICT Department, the Customer Service Manager will manage a Centralized Customer Service Center.

Key responsibilities
  • Manage the principal contact center for customers
  • Investigate and respond to customer enquiries and complaints within the set target times.
  • Cross-sell Faulu products and channels to customers.
  • Attract new customers through provision of quality after sales service
  • Achieve customer satisfaction rate set by management.
Qualifications and Experience
  • University Degree
  • Additional Professional qualification in Banking or Accounting preferred.
  • At least 3-5 years experience in a supervisory or management role in Customer Service or Customer Contact Center.
  • Basic computer use ability (Word, Excel, Power point)
  • Management / supervisory/ Team Building
  • Customer focus
Desired attributes: Good interpersonal skills, ability to communicate effectively and a team player.

Security Manager

Reporting to the Head of Banking Operations, Bonking Operations and ICT Department, the Security Manager will manage the security functions for the organization

Key responsibilities

Creation, Implementation and Management of a Security policy for the organization including but not limited to:
  • Security Administration including management of Security Access Systems, Guards, CCTV and Alarms.
  • Asset protection including Facilities, Premises and Staff.
  • Conduct interviews and investigations of internal security matters
  • Act as the organization's contact person with law enforcement officers
  • Conduct security risk assessments for the organization
  • Creation and management of a safety program including emergency procedures.
  • Security crisis management
  • Training staff on security and safety
Qualifications and Experience
  • More than 5 years as a security manager in a reputable organization.
  • An appreciation of security procedures within banks and financial institutions
  • Additional professional training in security, safety procedures and investigations preferred.
  • Basic Knowledge of computer use (Ms Word, Excel, Power point)
  • Ability to communicate effectively.
Operations Supervisors

Reporting to the Branch Operations Manager or the Central Operations Manager, Banking Operations and ICT Department, the operations supervisor will supervise all transaction processing.

Key responsibilities
  • Schedule and supervise daily transaction processing workload
  • Review and authorize processed transactions for completeness and accuracy
  • Provide guidance on investigation and/or resolution of customer enquiries
  • Keep up to date with new system, product and processing procedure changes in the organization.
  • Preparation of departmental Reports
  • General Department Administration
Qualifications and Experience
  • University Degree.
  • Additional Professional qualification in Banking or Accounting preferred
  • At feast two years of Banking Operations Supervisory role in a reputable Financial Institution
  • An understanding of Bank operations procedures relating to Cash, Cheques, Cards, Funds Transfers and Loan Products.
Desired attributes: Attention to detail, Ability to prioritize, Speed and accuracy, Ability to handle pressure, Ability to communicate effectively and Ability to work in a team

Cards Processing Supervisor

Reporting to the Head of Banking Operations, Banking Operations and ICT Department, the Cards Processing Supervisor will provide leadership, direction and pace to the Card Issuance Team.

Key responsibilities

Card Issuance Team management:
  • Provide leadership, direction and pace to the Cards Issuance Team
Management of Transaction Cards processes including but not limited to:
  • Card Stock Management
  • Card Distribution Logistics
  • Card Personalization Management
  • Card Supplier Management
  • Card Compliance Management
  • Card Fraud investigation Management
  • Card Trend Analysis
Qualifications and Experience
  • University degree
  • Preferred Additional professional qualification in banking or accounting
  • At least 2 years of service in a supervisory role in Banking Operations in a reputable Financial Institution.
  • Previous experience in Customer Transactions Cards management is desirable
  • An understanding of Bank operations procedures Relating to Cash, Cheques, Cards and Loan Products.
Desired attributes: Ability to prioritize, Attention to detail, Speed and accuracy, Ability to communicate effectively and lead a team.

Tellers

Reporting to the Operations Supervisor, Banking Operations and ICT Department, the Teller will provide teller services to customers

Key responsibilities
  • Provide teller services to customers
  • Accurate and timely processing of customer transactions into the core Banking System.
  • Perform daily reconciliation of cash receipts and payments.
  • Observe the cash handling Security protocols
  • Ensure compliance to both KYC and AML policies
Qualifications and Experience
  • University Degree or Diploma in Business or minimum Part II Accounting qualification or Diploma in IT/ IMIS
  • One year performing teller or clerical duties preferred
  • Knowledge of basic accounting preferred
  • Basic computer use ability (Word, Excel, Power point)
Desired attributes: Attention to detail, Speed and accuracy, Ability to work under pressure, Ability to communicate effectively, Ability to work in a team

Transaction Processing Officers

Reporting to the Operations Supervisor, Banking Operations and ICT Department, the transaction processing officer will offer accurate and timely data entry of customer transactions into the core banking system

Key responsibilities
  • Accurate and timely data entry of customer transactions into the core Banking System.
  • Receiving and sorting all customer transaction documents against the submission tracking forms.
  • Counter-checking all transactions documents to ensure that all relevant documents are attached and the required parties have approved,
Qualifications and Experience
  • University degree or Diploma in Business Administration or Minimum Part II Accounting qualification or Diploma in IT/IMIS
  • 1 year performing clerical duties preferred
  • Good interpersonal skills, a team player and communicator
  • Proficiency in computer applications
  • Preferred knowledge of basic accounting
  • 1 year performing clerical duties
If you meet the above criteria and have passion to serve in a Christian environment, please send your application letter, a detailed CV and testimonials including 3 referees and daytime telephone contact to:

Head of HR
Faulu Kenya Limited
P.O Box 60240 - 00200
Nairobi

or email: excitingcareers @ faulukenya.com

Applications to reach us on or before 3rd June 2009.

Please indicate the job position.

Only shortlisted candidates will be contacted.







2 comments:

Anonymous said...

Who knows how long they will take to respond?

Anonymous said...

Pliz notify us on the deadline of the shortlisting.

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